Privacy policy

1. Who we are

The entity responsible for the processing of personal information described in this Privacy Policy is:

Watchman Security LLC
Doing business as: Watchmans
United States
Privacy Contact: business@watchmans.co
Website: https://www.watchmans.co

For privacy-related questions, requests, or concerns, please contact us at business@watchmans.co.

2. Information we collect

Depending on how you interact with Watchmans, we may collect different categories of personal information.

2.1 Information you provide directly

We may collect information that you voluntarily provide to us, including:

• Full name
• Email address
• Telephone number
• Company or organization name
• Job title or professional information
• Mailing or billing address
• Account credentials
• Information submitted through forms
• Information contained in messages or correspondence
• Information provided when requesting information, demonstrations, quotations, or services
• Any other information you voluntarily provide to us

We only request information that is reasonably necessary for the relevant purpose.

2.2 Information collected automatically

When you access or use our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location derived from IP address
• Language preferences
• Time zone
• Referring website or source
• Pages visited
• Date and time of visits
• Time spent on pages
• Website interactions
• Diagnostic and technical information

Some of this information may constitute personal information under applicable privacy laws.

2.3 Cookies and similar technologies

We may use cookies, pixels, tags, local storage, analytics technologies, and similar technologies to operate and improve our website.

These technologies may be used to:

• Keep our website functioning;
• Remember preferences;
• Understand how visitors use our website;
• Measure website performance;
• Detect security issues;
• Analyze traffic;
• Improve our services; and
• Where permitted by law, support marketing and advertising activities.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before placing non-essential cookies or similar technologies.

3. How we use personal information

We may use personal information for the following purposes:

Providing and managing services

We may use information to:

• Provide, maintain, and improve our services;
• Process requests;
• Create and manage accounts;
• Communicate with customers and prospective customers;
• Provide customer support;
• Respond to inquiries;
• Deliver requested information or services; and
• Manage business relationships.

Communications

We may use your information to send:

• Service-related communications;
• Transactional communications;
• Administrative notices;
• Security notifications;
• Updates concerning our services;
• Responses to inquiries; and
• Marketing communications where permitted by applicable law.

You may opt out of marketing communications at any time by using the unsubscribe mechanism provided in the communication or contacting us.

Analytics and improvement

We may analyze information to understand how our website and services are used and to improve functionality, performance, user experience, and security.

Security and fraud prevention

We may process information to:

• Detect and prevent fraud;
• Detect malicious activity;
• Protect our systems;
• Investigate suspected violations;
• Maintain network and information security; and
• Protect our users, personnel, and business.

Legal and compliance purposes

We may process information where reasonably necessary to:

• Comply with applicable laws and regulations;
• Respond to lawful requests from governmental authorities;
• Establish, exercise, or defend legal claims;
• Enforce our agreements; and
• Protect our legal rights and interests.

4. Legal bases for processing

Where applicable privacy law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following:

• Performance of a contract — where processing is necessary to provide requested services;
• Legitimate interests — where processing is reasonably necessary for operating, securing, improving, and developing our business;
• Consent — where we request your consent for a particular processing activity;
• Legal obligations — where processing is required by applicable law; and
• Protection of rights and safety — where processing is necessary to protect individuals, our business, or the public.

Where we rely on consent, you may withdraw your consent at any time, subject to applicable law.

5. How we share personal information

We do not sell personal information in exchange for monetary consideration unless expressly disclosed and permitted by applicable law.

We may disclose personal information to categories of third parties when reasonably necessary for the purposes described in this Privacy Policy.

Service providers

We may use third-party providers for services such as:

• Website hosting;
• Cloud storage;
• Analytics;
• Customer relationship management;
• Communications;
• Email delivery;
• Payment processing;
• IT services;
• Security;
• Customer support; and
• Other business operations.

These providers may process personal information on our behalf and are expected to use it only for authorized purposes.

Professional advisors

We may disclose information to:

• Attorneys;
• Accountants;
• Auditors;
• Consultants;
• Insurers; and
• Other professional advisors.

Corporate transactions

Personal information may be transferred in connection with:

• A merger;
• Acquisition;
• Financing;
• Reorganization;
• Sale of assets;
• Bankruptcy; or
• Similar corporate transaction.

Legal requirements

We may disclose information where we reasonably believe disclosure is necessary to:

• Comply with applicable law;
• Respond to legal process;
• Respond to governmental requests;
• Protect our rights;
• Prevent fraud or abuse; or
• Protect the safety of individuals.

6. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide services;
• Maintain business and financial records;
• Resolve disputes;
• Enforce agreements;
• Comply with legal obligations;
• Protect our systems; and
• Establish or defend legal claims.

Retention periods vary depending on the type of information, the purpose for which it was collected, applicable legal requirements, and our legitimate business needs.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

7. Data security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These measures may include:

• Access controls;
• Authentication procedures;
• Encryption where appropriate;
• Monitoring and logging;
• Security assessments;
• Secure infrastructure;
• Employee or contractor access controls; and
• Incident response procedures.

However, no method of transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of personal information.

The FTC recommends that businesses maintain reasonable security practices appropriate to the information they hold and carefully manage security requirements for service providers.

8. Your privacy rights

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These rights may include:

• The right to know what personal information we collect and how it is used;
• The right to request access to personal information;
• The right to request correction of inaccurate personal information;
• The right to request deletion of personal information;
• The right to opt out of certain forms of sale or sharing;
• The right to opt out of targeted advertising in circumstances where applicable;
• The right to limit certain uses of sensitive personal information;
• The right to withdraw consent where processing is based on consent;
• The right to data portability;
• The right to object to certain processing; and
• The right not to receive discriminatory treatment for exercising applicable privacy rights.

Not all rights apply in every jurisdiction, and certain legal exceptions may permit or require us to retain or process information.

9. California privacy rights

This section applies to California residents to the extent that the California Consumer Privacy Act, as amended ("CCPA"), applies to Watchmans.

California law provides qualifying consumers with rights concerning their personal information, including rights to know, delete, correct, opt out of certain sales or sharing, limit certain uses of sensitive personal information, and receive equal treatment for exercising applicable rights.

Categories of personal information

Depending on how you interact with us, we may collect categories of personal information that include:

• Identifiers, such as name, email address, telephone number, IP address, or similar identifiers;
• Customer records information, such as contact and business information;
• Commercial information, such as records of services requested or obtained;
• Internet or electronic network activity information;
• Geolocation information, such as approximate location;
• Professional or employment-related information;
• Inferences derived from information described above; and
• Other information that may be associated with or reasonably linked to you.

We do not intentionally collect sensitive personal information unless reasonably necessary for a disclosed business purpose or otherwise permitted by law.

Sources of personal information

We may collect personal information from:

• You directly;
• Your device or browser;
• Our website;
• Service providers;
• Business partners;
• Publicly available sources; and
• Other sources where permitted by law.

California requests

California residents may submit applicable privacy requests by contacting: business@watchmans.co

We may need to verify your identity before completing certain requests.

Where required by law, requests to know, delete, or correct will generally be handled within the time periods established by applicable California law. California currently provides a 45-day response period for certain requests, subject to applicable extensions.

If we deny a request where applicable law provides an appeal right, we will provide information about how to appeal.

California do not sell or share

If Watchmans engages in the sale or sharing of personal information as those terms are defined under the CCPA, we will provide applicable opt-out mechanisms required by law, including a "Do Not Sell or Share My Personal Information" mechanism where required.

At the time of this Privacy Policy, Watchmans does not intend to sell personal information for monetary consideration.

10. Other U.S. state privacy rights

Several U.S. states have enacted comprehensive privacy laws that may provide residents with additional rights.

Depending on your state of residence and whether the applicable law applies to Watchmans, you may have rights concerning:

• Access to personal information;
• Correction;
• Deletion;
• Data portability;
• Opting out of targeted advertising;
• Opting out of certain sales of personal information;
• Opting out of certain profiling;
• Limiting certain processing;
• Appealing a privacy-rights decision; and
• Other rights provided by applicable state law.

Watchmans will honor applicable privacy rights in accordance with the laws that apply to our business and to you.

You may exercise applicable rights by contacting: business@watchmans.co

We will not discriminate against you for exercising privacy rights available to you under applicable law.

11. Children's privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 without legally required parental or guardian consent.

If you believe that a child has provided personal information to us, please contact us at: business@watchmans.co

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

Where applicable law establishes a higher minimum age for consent or imposes additional requirements, we will comply with those requirements.

12. Third-party websites and services

Our website may contain links to websites, applications, platforms, or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of third parties before providing them with personal information.

13. Analytics and advertising

We may use analytics and similar technologies to understand website usage and improve our services.

Depending on the tools implemented on our website, these providers may collect information such as:

• IP address;
• Device information;
• Browser information;
• Pages visited;
• Referral information;
• Interaction information; and
• Approximate location.

Where applicable law requires consent for analytics, advertising, or similar technologies, we will obtain consent through appropriate mechanisms.

You may also be able to control certain tracking technologies through your browser or device settings.

14. International data transfers

Watchman Security LLC is based in the United States.

Depending on where you are located, your personal information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from those in your country of residence.

Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information.

15. Do not track

Some web browsers offer a "Do Not Track" ("DNT") setting.

Because there is currently no universally accepted standard governing how websites should respond to DNT signals, our website may not respond to all DNT signals.

Where applicable law requires us to recognize a legally recognized opt-out preference signal, we will process such signals in accordance with applicable requirements.

16. Privacy choices and marketing

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link contained in those emails.

You may also contact us at: business@watchmans.co

Please note that even if you opt out of marketing communications, we may continue to send necessary administrative, transactional, security, or service-related communications.

17. Exercising your privacy rights

To exercise an applicable privacy right, you may contact us at: business@watchmans.co

Your request should reasonably identify:

• Your name;
• The nature of your request; and
• Sufficient information for us to verify your identity where verification is legally required.

We may request additional information to verify that the request is being made by the individual to whom the information relates or by an authorized representative.

We will not use information collected solely for identity verification for unrelated purposes except as permitted by applicable law.

Where applicable law permits an authorized agent to make a request on your behalf, we may require evidence of the agent's authorization.

18. Appeals

If applicable law gives you the right to appeal our decision regarding a privacy request, you may submit an appeal by contacting: business@watchmans.co

Please indicate that your communication concerns an appeal of a privacy-rights decision.

We will review the appeal and respond within the timeframe required by applicable law.

19. Data breaches

If we become aware of a security incident involving personal information, we will investigate the incident and take reasonable steps to mitigate its effects.

Where notification is required by applicable federal or state law, we will provide notification in accordance with the applicable legal requirements.

20. Changes to this privacy policy

We may update this Privacy Policy periodically to reflect changes in:

• Our services;
• Our data practices;
• Applicable laws;
• Technology; or
• Business operations.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

Where required by law, we will provide additional notice or obtain consent before material changes take effect.

We encourage you to review this Privacy Policy periodically.

21. Contact us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Watchman Security LLC
Doing business as: Watchmans
Email: business@watchmans.co
Website: https://www.watchmans.co

We will make reasonable efforts to respond to privacy inquiries in accordance with applicable law.